Privacy Policy

Welcome to Diamond Topup Online. Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and handle your information when you use our website and services.

1. Information We Collect

When you use our website, we may collect the following information:

Personal Information

Name
Email address
Contact number
Billing details
Payment-related information

Account & Order Information

Bigo ID
Purchased products and order history

Technical Information

IP address
Browser type
Device information
Cookies and usage data

2. How We Use Your Information

We use your information to:

Process and deliver your orders
Verify transactions
Provide customer support
Improve website performance and user experience
Prevent fraud and unauthorized activity
Send important service updates

We do not sell or rent your personal information to third parties.

3. Payments

All payments made on our website are processed through secure third-party payment gateways. We do not store your complete card or banking information on our servers.

Please review the privacy policies of the payment providers you use during checkout.

4. Cookies

Our website may use cookies to:

Improve website functionality
Remember user preferences
Analyze traffic and performance
Enhance browsing experience

You can disable cookies through your browser settings if you prefer.

5. Third-Party Services

We may use trusted third-party services for:

Payment processing
Analytics
Website hosting
Customer support

These third parties may access limited information only as necessary to perform their services.

6. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, misuse, disclosure, or alteration.

However, no online platform can guarantee 100% security.

7. Refund & Transaction Issues

Please ensure all account details and Bigo IDs are entered correctly before placing an order. Incorrect information provided by users may result in failed deliveries.
No refunds will be provided under any circumstances once a purchase or transaction has been completed.

For transaction-related concerns, please contact our support team.